Privacy Policy

Introduction

Welcome to PLaN4, an AI-powered travel planning application designed to help users create optimized travel routes in Sri Lanka. Your privacy is important to us. This Privacy Policy explains how PLaN4 Pvt Ltd ("we," "our," or "us") collects, uses, protects, and shares your information when you use the PLaN4 mobile application (the "App").

By using PLaN4, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name: When you create an account or enter your details
• Email address: For account creation and communication
• Travel preferences: Destinations, activities, and vibes you select
• Trip details: Travel dates, duration, and itinerary information
• Authentication data: When using third-party login services

1.2 Location Information

• Device location: We collect precise location data when you use location-based features
• Destination searches: Locations you search for or select as destinations
• Route optimization: Starting points and waypoints for travel planning

1.3 Usage Data

We automatically collect information about how you use the App:

• App analytics: Features used, screens visited, time spent
• Device information: Device type, operating system, app version
• Performance data: Crash reports, error logs, and diagnostic information
• Interaction data: Buttons clicked, searches performed, routes generated

1.4 Technical Information

• Device identifiers: Unique device ID for notifications and analytics
• Network information: IP address, connection type
• OneSignal data: Push notification tokens and engagement metrics

2. How We Use Your Information

2.1 Primary Services

• Travel planning: Generate AI-optimized routes and recommendations
• Personalization: Customize recommendations based on your preferences
• Route optimization: Calculate efficient travel routes using our AI algorithms
• Local insights: Provide destination information and local business listings

2.2 Communication

• Service updates: Notify you about app updates and new features
• Push notifications: Send relevant travel information and recommendations
• Customer support: Respond to your inquiries and provide assistance
• Marketing communications: Send promotional content (with your consent)

2.3 App Improvement

• Analytics: Understand usage patterns to improve the App
• Performance monitoring: Identify and fix technical issues
• Feature development: Develop new features based on user behavior
• Security: Protect against fraud and unauthorized access

3. Data Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for commercial purposes.

3.2 Third-Party Services

We share limited data with trusted service providers:

Google Maps API

• Location data for map display and route calculation
• Governed by Google's Privacy Policy

OneSignal (Push Notifications)

• Device tokens for push notifications
• User engagement metrics
• Governed by OneSignal's Privacy Policy

Analytics Services

• Aggregated usage data for app improvement
• No personally identifiable information shared

Backend Services

• Account information stored on our secure servers (backend.pln4.com)
• Encrypted transmission and storage

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

4. Data Storage and Security

4.1 Security Measures

We implement appropriate technical and organizational security measures:

• Encryption: Data transmitted using HTTPS/TLS encryption
• Secure storage: Personal data stored with industry-standard security
• Access controls: Limited access to personal data on a need-to-know basis
• Regular updates: Security measures regularly reviewed and updated

4.2 Data Retention

• Account data: Retained while your account is active
• Trip data: Stored to maintain your travel history and preferences
• Analytics data: Aggregated data retained for service improvement
• Deletion: You may request deletion of your personal data

4.3 International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Update: Modify your account information and preferences
• Delete: Request deletion of your personal data
• Export: Obtain your data in a portable format

5.2 Location Data

• Disable location: Turn off location services in your device settings
• Selective sharing: Choose when to share location data with the App
• Route planning: Location required for route optimization features

5.3 Marketing Communications

• Opt-out: Unsubscribe from marketing emails
• Push notifications: Disable in app settings or device settings
• Preferences: Customize what types of communications you receive

6. Children's Privacy

PLaN4 is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. Cookies and Tracking Technologies

The App may use local storage and similar technologies to:

• Remember your preferences and settings
• Improve app performance and user experience
• Provide analytics and diagnostic information

You can manage these through your device settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the App
• Sending you a notification through the App or email
• Updating the "Last Updated" date at the top of this policy

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

9. Third-Party Links and Services

The App may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.

10. Data Protection Rights (GDPR/CCPA)

If you are located in the European Union or California, you may have additional rights:

GDPR Rights (EU Users)

• Right to access, rectify, or erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

CCPA Rights (California Users)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

11. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of Sri Lanka. Any disputes relating to this Privacy Policy will be subject to the jurisdiction of the courts of Sri Lanka.

Note: This Privacy Policy is part of our Terms of Service. Please also review our Terms of Service for complete information about your use of PLaN4.